Refund policy

Refund Policy - DiamondsForge

Last Updated: 25-04-2024

1. No Refunds for Digital Products

At DiamondsForge, we specialize in the sale of digital products, including but not limited to templates, scripts, plugins, and other downloadable content. Due to the nature of digital products, all sales are final and non-refundable. Once a digital product is purchased and downloaded, it cannot be returned or refunded because:

  • Digital Content Can Be Copied: After a digital product is downloaded, the buyer has full access to the content and can make copies. Therefore, it is impossible to ensure the product can be returned in its original, untouched state.
  • Instant Delivery: Digital products are delivered instantly upon purchase, making it impossible to retract or "return" the item as one would with a physical product.

2. Compatibility and System Requirements

Before purchasing any digital product on DiamondsForge, it is the buyer's responsibility to carefully read the product description, including any specified system requirements, software version compatibility, and platform specifications. DiamondsForge is not responsible for providing refunds in cases where:

  • The product is not compatible with the buyer’s system or platform.
  • The buyer fails to meet the necessary software or hardware requirements.
  • The product requires a specific version of a program or service that the buyer does not have.

Please ensure that you have read and understood all requirements and compatibility information provided in the product description before completing your purchase.

3. Mistaken Purchases

Refunds will not be issued for mistaken purchases. It is the responsibility of the buyer to ensure that they have selected the correct product and have verified its compatibility with their needs. If you have any questions or need more information about a product, please contact our support team at [sales@diamondsforge.com] before making a purchase.

4. Exceptional Circumstances

DiamondsForge may, at its sole discretion, consider refund requests in exceptional circumstances. However, these cases are evaluated individually, and refunds are not guaranteed. Exceptional circumstances may include:

  • Technical Issues on Our End: If there is a problem with the download link or the product file provided by DiamondsForge, and the issue cannot be resolved within a reasonable timeframe.
  • Fraud or Unauthorized Purchases: If a purchase was made fraudulently or without the buyer’s authorization, we may consider refunding after thorough investigation.

If you believe your case qualifies for an exceptional refund request, please contact our support team at [support@diamondsforge.com] with all relevant details.

5. How to Contact Us for Refund Inquiries

For any questions or concerns regarding this Refund Policy, or if you believe you qualify for a refund under exceptional circumstances, please reach out to our customer support team:

  • Email: [your-email@domain.com]
  • Subject: Refund Inquiry - [Order Number]

Our team will review your inquiry and respond within [specified time frame, e.g., 3-5 business days].

6. Changes to the Refund Policy

DiamondsForge reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and it is the buyer's responsibility to review the Refund Policy regularly. Continued use of the site after changes are made constitutes acceptance of the updated Refund Policy.

Thank you for understanding our Refund Policy. Your satisfaction is important to us, and we strive to provide clear information to help you make informed purchasing decisions.

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